Sunday, January 29, 2017
I'm sure it made sense when I wrote it down
The blackboard in my work room has accumulated a fine collection of...things. Some of these make sense now, and some surely made sense when I wrote them down. The random fractions are particularly opaque to me now, but I'm afraid if I erase them I'll need them.
Labels:
aides de memoire,
blackboard,
troublesome fractions
Wednesday, January 11, 2017
Snow Drifts into Everything
Friday, January 6, 2017
Self check-out - a solution in search of a problem
Today at the grocery story the clerk minding the self check-out terminals hooked me in before I could sneak past her to the express lane. And you know, she had trouble with the process. She couldn't get the frozen orange juice to scan (nobody can.)
From a user experience point of view, you have to be seriously wall-eyed to be able to keep track of what the register terminal wants as opposed to the payment terminal, which, unlike the example above, is easily two feet away.
Why do we think it's a good idea to abandon the social contract between the well-trained customer and the well-trained check-out clerk? My responsibility is to bring bags that stand up by themselves and to put all the cans of orange juice together on the belt. The clerk is responsible for memorizing all those mysterious produce codes and for balancing the weight evenly across my bags.
I want my check-out clerk, darn it!
Labels:
irritations of modern life,
luddite,
self check-out
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